Global Pharmacy Canada responds to


Health Canada Warning

Response to Health Canada issued a article about the “potential dangers of buying prescription drugs from Global Pharmacy Canada”. Health Canada made several misleading, prejudicial and incorrect statements about Global Pharmacy Canada.

Mar. 4, 2013 – Global Pharmacy Canada, Inc. – Belize City, Belize
In July 2010, Health Canada issued a press release about the “potential dangers of buying prescription drugs from www.globalpharmacycanada.com. In this press release, Health Canada made several misleading, prejudicial and incorrect statements about Global Pharmacy Canada.

To begin with, the heading and beginning paragraph of their press release warns Canadians of “potential” dangers of buying medicines from the company. Health Canada has presented no evidence of any kind to suggest that medicine supplied by the company’s contract pharmacies are in any way unsafe. Health Canada seems to imply that because the medicines supplied are regulated by other countries, instead of by Health Canada, the medicines therefore are unsafe. All of the pharmacies contracted by Global Pharmacy Canada are fully licensed and regulated in the countries where the medicines are dispensed. All the medicines supplied are local government-approved and have been dispensed by licensed pharmacies regulated in Europe, Asia and/or the North America. There is nothing unsafe about the medicine, and Health Canada has not presented any evidence to the contrary.

Health Canada goes on in the press release to make the statement that it is unsafe for people to take prescription drugs without being under the care of a medical practitioner. Global Pharmacy Canada completely agrees with this statement. However, this statement in this press release is not relevant to the company and its operation. In particular, Global Pharmacy Canada strictly requires a prescription from the customer’s own doctor for every order. Therefore, every customer placing an order with the company is under the care of a medical practitioner.Global Pharmacy Canada

In the press release Health Canada also makes the following statement:

“Consumers should also be aware that there is no assurance that all claims made on the internet that a particular site is Canadian and / or a pharmacy, are reliable.”

This statement was made in general terms and was not directed specifically at Global Pharmacy Canada. However, at no time has Global Pharmacy Canada ever made the claim that it is a pharmacy itself. The company is very clear in its marketing brochures and in its order terms and conditions that the company is NOT a pharmacy, but that it contracts with licensed pharmacies around the world. The company is also upfront about the origin of the medicines it supplies. Throughout the company’s website and marketing brochures, Global Pharmacy Canada explains that the supplying pharmacies are located overseas and that the source of the medicine comes from manufacturers in other countries. The company makes this fact very clear, not in the fine print, but in bold headings on its brochures and website home page.

Global Pharmacy Canada’s connection to Canada is based on the fact that when the company commenced operations, it initially contracted with a Canadian pharmacy for dispensing medicines; hence the word “Canada” in the name. The company’s mission has always been to source high quality, low cost medicine from licensed pharmacies around the world. This is the reason for the word “Global” in the name. In 2007/2008, when pricing in Canada was no longer competitive on the world market, the company, being true to its mission, sought out licensed pharmacies in other countries where prices were more competitive.

Throughout the company’s history, Global Pharmacy Canada has been transparent in its communications with customers and potential customers.

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Legitscript Oregonian Article

Oregonian published an article about Legitscript, an organization that “watchdogs online pharmacies”. In the article, the Oregonian describes the work of Legitscript and makes negative references to Global Pharmacy Canada.

Mar. 4, 2013 – Global Pharmacy Canada, Inc. – Belize City, Belize

In April 2012, the Oregonian published an article about Legitscript, an organization that “watchdogs online pharmacies”. In the article, the Oregonian describes the work of Legitscript and makes negative references to Global Pharmacy Canada. This article is an unfair misrepresentation of Global Pharmacy Canada.

The article begins by describing a consumer in Oregon who purchased medicine through Global Pharmacy Canada and who became angry after learning that Legitscript had labeled Global Pharmacy Canada as a “rogue” pharmacy. The article goes on to say “…these drugs come with no quality assurance. There’s no telling if she gets the right drug at the correct dosage, whether it’s outdated, made with tainted ingredients, or where it’s manufactured.”

Global Pharmacy Canada takes exception to the Oregonian’s unbalanced reporting of this story. The article is premised on the fact that Legitscript identifies Global Pharmacy Canada as a “rogue” pharmacy. Other than Legitscript’s rating of Global Pharmacy Canada, there is no evidence to substantiate The Oregonian’s statement that this customer’s medicines were somehow of lower quality.

To begin with, Legitscript is a private organization that does not regulate the practice of pharmacy in any jurisdiction. While it is the opinion of Legitscript that Global Pharmacy Canada is “rogue”, it should be pointed out that EVERY foreign pharmacy listed on Legitscript’s website is considered “rogue” or “unapproved”. Legitscript does not endorse any foreign pharmacy regardless of whether or not the foreign pharmacy is licensed in their jurisdiction.

By labeling all foreign pharmacies as “rogue” or “unapproved”, Legitscript seems to imply that medicines regulated by other countries, instead of the United States, are therefore unsafe. This is clearly untrue. All the pharmacies that Global Pharmacy Canada contracts with are fully licensed and regulated in the countries where the medicines are dispensed. All the medicines supplied are local government-approved and have been dispensed by licensed pharmacies regulated in Europe, Asia and/or North America. The company has been in business for over 8 years with thousands of customers around the world, and never has any customer or regulatory body alleged that a drug of inferior quality had made its way into Global Pharmacy Canada’s supply chain.

The Oregonian article further suggests that Global Pharmacy Canada is not a licensed pharmacy and that therefore it is deceptive or that somehow the medicines sold through its website are unsafe. To be clear, at no time has Global Pharmacy Canada ever made the claim that it is a pharmacy itself. The company is very clear in its marketing and in its terms and conditions that the company is NOT a pharmacy, but that it contracts with licensed pharmacies around the world. The company is also very upfront about the origin of the medicines it supplies. Throughout its website and marketing brochures Global Pharmacy Canada explains that its contract pharmacies are located overseas and that the medicine is manufactured in countries around the world. The company makes very clear this fact, not in the fine print, but in bold headings on its brochures and website home page. The company has never misled the consumer in any way.

The other point in the Oregonian’s article that needs to be addressed is in regards to the use of the word “Canada” in the company’s name. The Oregonian suggests that many companies are not Canadian, but purport to be Canadian as a way to fool customers. This is not the case with Global Pharmacy Canada. Global Pharmacy Canada’s connection to Canada is based on the fact that when the company commenced operations, it initially contracted with a Canadian pharmacy for dispensing medicines; hence the word “Canada” in the name. The company’s mission has always been to source high quality, low cost medicine from licensed pharmacies around the world. This is the reason for the word “Global” in the name. In 2007/2008, when pricing in Canada was no longer competitive on the world market, the company, being true to its mission, sought out licensed pharmacies in other countries where prices were more competitive.
Throughout the company’s history, Global Pharmacy Canada has been transparent in its communications with customers and potential customers.

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Legitscript Blog About The Oregonian Article

Legistscript published a blog posting about Global Pharmacy Canada. Because the posting contains many inaccuracies, Global Pharmacy Canada would like to respond.

Mar. 4, 2013 – Global Pharmacy Canada, Inc. – Belize City, Belize

In April 2012, Legistscript published a blog posting about Global Pharmacy Canada. Because the posting contains many inaccuracies, Global Pharmacy Canada would like to respond.

To begin with, Legitscript wrongly reports that Mr. Richard Petko operates the Global Pharmacy Canada website. This is incorrect. Mr. Petko operates a call center company to whom Global Pharmacy Canada outsources its customer service. Legistscript goes on to say “he’s just a guy running a website without even having a pharmacy license in the US or Canada”. The blog post further implies that Global Pharmacy Canada does not have pharmacy licenses. This is a misrepresentation of the Global Pharmacy Canada operation because it suggests that Global Pharmacy Canada is having medicine shipped without proper pharmacy safeguards in place. To be clear, Global Pharmacy Canada contracts with fully licensed pharmacies in several countries around the world. Every single order that gets filled through Global Pharmacy Canada is dispensed by a fully licensed pharmacy and a licensed pharmacist. Mr. Petko does not own or operate the website, and since his company only provides call center services and has nothing to do with dispensing medication, he is not a pharmacist, nor does he need to have a pharmacy license. No medicine is handled, inventoried or dispensed from the call center based in Canada. The dispensing of medicine is handled at the licensed pharmacies overseas that are contracted to provide these services on behalf of Global Pharmacy Canada.

It should be pointed out that Legitscript is a private company that does not regulate the practice of pharmacy in any jurisdiction. While it is the opinion of Legitscript that Global Pharmacy Canada is “rogue”, it should be pointed out that EVERY foreign pharmacy listed on Legitscript’s website is considered “rogue” or “unapproved”. Legitscript does not endorse any foreign pharmacy regardless of whether or not the foreign pharmacy is licensed in their jurisdiction. To be clear, despite Legitscript’s rating, all of Global Pharmacy Canada’s contracted pharmacies are fully licensed.

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Ontario Courts 6/10/13 ruling

We are living in a world where increasingly consumers are demanding choice and lower costs. To meet customer needs, Global Pharmacy Canada works with a network of licensed pharmacies, primarily in Europe and Asia, who are fully licensed and …

Jun. 26, 2013 – BELIZE CITY, Belize — Global Pharmacy Canada, Inc. – Belize City, Belize

We are living in a world where increasingly consumers are demanding choice and lower costs. To meet customer needs, Global Pharmacy Canada works with a network of licensed pharmacies, primarily in Europe and Asia, who are fully licensed and accredited in their own jurisdictions. Their jurisdictions have strong regulatory oversight. The pharmacies buy quality drugs from reputable manufacturers, often at a significantly reduced price as compared to the prices available elsewhere. The Global Pharmacy model allows this price savings to be shared with end consumers. Thousands of customers have benefitted from the safe, efficient and cost effective business model Global Pharmacy has developed. The company’s operation of putting willing buyers in touch with safe, licensed foreign pharmacies is both safe and legitimate. There is nothing rogue or “fake” about Global Pharmacy’s operation.

Global Pharmacy believed that since the pharmacies the company deals with are already regulated in their home jurisdictions – and as the customers do not reside in Ontario nor Canada – that there should be no prohibition on a call centre in Ontario providing the support functions it did. At the same time, the relevant legislation was drafted much before the developments in international marketing that have occurred in recent years . Unfortunately, the Ontario Courts have ruled that under that legislation the present operations of the call center cannot continue in Ontario. Although Global Pharmacy is disappointed by this decision it respects that the decision was made by the courts in a careful, considered and fair manner.

Global Pharmacy Canada will continue to operate and serve its worldwide customers with its network of licensed pharmacies, and using its other global call centers located outside of Canada. Global Pharmacy Canada would like to thank all its customers worldwide for their ongoing support.

Safemedicines.org article

In June 2013, the website Safemedicines.org an organization that “looks to protect the safety of your prescription drugs” published an article and made negative references to Global Pharmacy Canada. This article is an unfair misrepresentation of Global Pharmacy Canada

Jul. 19, 2013 – BELIZE CITY, Belize — Global Pharmacy Canada, Inc.

In June 2013, the website Safemedicines.org an organization that “looks to protect the safety of your prescription drugs” published an article and made negative references to Global Pharmacy Canada. This article is an unfair misrepresentation of Global Pharmacy Canada.

The article begins by describing “Global Pharmacy Canada, a fake Internet pharmacy“. Global Pharmacy Canada is not a “fake internet pharmacy” we are very clear on how our business operates and where our customers prescriptions are being filled. Since 2004 we have filled prescriptions for over 150,000 American Seniors, Self Employed and people with little or no insurance. Our global network of licensed pharmacies located in India, Singapore and Europe provides the same high-quality generic medications that you can purchase in the United States but at a fraction of the cost. Our business practice is listed on our home page, about us, terms and conditions, Questions and Answers and on all printable order forms. Our customers are exposed to this information multiple times before they decide to have our company process their script. We have a Customer Recommended status on Bizrate, which polls our current and previous customers. We use this feedback to improve our customer experience and over all business. We feel that a FAKE business could not receive high recommendations from thousands of verified customers.

The article further suggests that Global Pharmacy Canada “was marketing drugs to Canadians”. In the beginning our company was originally partnered with a pharmacy located in Canada. Over the years our business model has changed to ship medications directly to the customer from a regulated pharmacies close to where the medications are being manufactured. This change in our business model was never reflected in our name until recently. Global Pharmacy International has been created to take the place of Global Pharmacy Canada. This name change was put into place to continue assisting our global customer base without any confusion that we are a Canadian pharmacy.

They make reference to 2010 Health Canada investigation, we have previously released a press release that would have cleared up any misconceptions about our company. That Press Release can be found here.

Global Pharmacy is in business to assist our global customer base with access to low cost worldwide pricing on medications. Many of our customers are on a limited incomes, finding room in their budget for medications sometimes is a difficult one. People should not have to make the choice about putting food on their table or purchase their needed medications. By using our services they do not have to make this choice.

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Canadian Appeals Court Shuts Down Ontario Operations of Global Pharmacy Canada

On June 10th, 2013, Global Pharmacy Canada, a fake Internet pharmacy based in Belize, was forced by the Ontario Court of Appeal to shut down offices in Toronto for violating Ontario’s professional pharmacy rules. Global Pharmacy Canada was originally cited by Health Canada for marketing drugs to Canadians that were not of Canadian origin on July 27, 2010. While still in operation, they can no longer maintain offices in Canada.

In a ruling handed down June 10th, the Ontario Court of Appeals rejected an appeal by Global Pharmacy Canada to counter the cease and desist ruling of the Ontario College of Pharmacists for all its business operations in Canada. The ruling described Global Pharmacy Canada’s Ontario operation as “its sales force,” and noted that although the sales, purchases and orders were all processed through the Canadian call center, the drugs were actually fulfilled by an unidentified “Indian pharmacist.” In her judgment, Justice Eileen E. Gillespe remarked “I note that there is no named pharmacist in India. There is no indication in any of the documentation sent to the client who the supplier of the drugs may be, and whether or not these drugs in fact come from an Indian pharmacist as represented, or from a supplier of drugs.”

The National Post reports that the Court of Appeal confirmation of the Ontario College of Pharmacists ruling will be enforced, and Global Pharmacy Canada must cease all operations in Canada, and close their offices in Mississauga, Ontario by June 25th.

In 2010, Health Canada, the Canadian drug agency analogous to the United States’ FDA, issued a warning about Global Pharmacy Canada saying “Products sold at the Global Pharmacy Canada website have not been authorized for sale by Health Canada, and Global Pharmacy Canada is not a licensed pharmacy in Canada. Canadians who have used any products purchased at the company’s website, or are concerned about their health, should consult with their healthcare practitioner.”

Health Canada went even further, warning that so-called “Canadian pharmacies” may not be in Canada at all. “Consumers should also be aware that there is no assurance that all claims made on the internet that a particular site is Canadian and / or a pharmacy, are reliable. Some internet sites may falsely claim to be a Canadian pharmacy and dispense foreign drugs that are unauthorized for sale in Canada.”

Legitscript identifies Global Pharmacy Canada as a “rogue Internet Pharmacy,” and that they are “not a licensed Canadian pharmacy,” warning consumers to avoid contact with them.

In 2012, the Oregonian did a story on Global Pharmacy Canada. They spoke to Portland resident John Horton, founder of Legitscript, as well as Patricia Parker, a local resident who had purchased her medication from Global Pharmacy Canada. They also spoke with the operator of the call center that manages Global Pharmacy Canada’s sales. Patricia Parker originally purchased her blood thinner from Global Pharmacy Canada, but when she found out that Legistscript had classified them as a rogue pharmacy she told the Oregonian “I’m so angry, I’m spitting tacks.”

The Oregonian reported that Legitscript tracked Global Pharmacy Canada’s drug shipment path to Belize where the company is registered, and is part of a network with ties to Azerbaijan and Czech Republic. The operator of Global Pharmacy Canada’s call center, Richard Perko, explained why an Internet pharmacy company based in Belize would use a call center in Canada. “[Americans] don’t like calling India, Singapore, the Philippines or whatever.” Petko claimed to run call center operations for several so-called “Canadian” pharmacies. He explained that “hardly anyone even operates a pharmacy. No one is shipping drugs from Canada. It’s a worldwide business,” reported The Oregonian.

You can protect yourself and your loved ones from unscrupulous fake online pharmacy operators posing as homespun Canadian pharmacies. Take a few minutes to review our Facts About Importing Drugs from Canada to learn more.

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